Below is our FAQ are some common questions.
If you have other questions, please just send it to support@braidedtwine.com.
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Questions
Our candles are made with high quality, long-lasting wax that can burn for up to 50 hours. The exact burn time may vary depending on the size and type of candle.
YES! Hand Poured In House
We only offer replacement or refunds on damaged items after inspection. Please email us for clarification or assistance at support@braidedtwine.com
Yes, but our wax ingredients and combination is a propietary blend. Please email us if you need more specific assistance pertaining to your special situation.
Yes, we do. Please send your customization requests to support@braidedtwine.com , we will give you our quote. Thank you.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.